Access Statement

Pick Up Service

Wyldside Tours service a selection of pick-up locations. They vary by tour and include: The Star, Broadbeach Crown Plaza, Broadbeach Circle on Cavill, Surfers Paradise QT, Surfers Paradise Sheraton Mirage, Main Beach Australia Fair, Southport.
Contact us by phone or email to confirm your nearest meeting point. Where private tours are booked, we will pick up from agreed locations.

The Experience
All tours are designed to be unique, and we do our best to ensure all guests needs are met.
The tours range in length and prices and start at various times throughout the day.
Our tours are fully guided, and our experienced guides can offer additional assistance if required.
We do not provider services for those with disabilities, impaired vision, or impaired hearing.
Service animals are welcome. Please let us know at the time of booking if you will be bringing one along.
We are happy to work with you to ensure you thoroughly enjoy your experience.

Booking
You can book directly from our website, but if you have access requirements, we recommend you phone us on +61 434 709 720 to make your booking.

Amenities
There are restroom stops on each tour. However, they may not be accessible toilets on all tours. Please refer to tour specific details below. Refreshments and food are available at your cost, availability varies between each tour.

Tour Accessibility
Wyldside Tours are not suitable for people who require the use of wheelchairs or have disabilities and impaired mobility. Unfortunately, we are unable to store walking frames, wheelchairs, or other mobility aids on the coach.
Depending on the tour there are different standards of walks on our tours. Please see below for a summary of each tour and walk showing timing, distance, and track grade.

Lamington National Park & O’Reilly’s
Restrooms are located at all stops on the tour. The longest period between restrooms is approx. 60mins depending on your pick location.

Walks: Lamington National Park Canopy Treetop Walk
Duration: approx. 30 minutes
Distance: 900 meters
Grading*: Grade 2

Notes: The entire walk is either timber boardwalk or sections of timber suspended bridge. The walk is NOT suitable for prams and walkers. The walk takes the same path out and back along the boardwalk. If at any point guests find the walk too difficult or do not wish to walk the entire distance they can stop and wait for the group to return or make their way back to the starting point.

Natural Bridge & Springbrook Tour
Restrooms are located at all stops on the tour. The longest period between restrooms is approx. 60mins in the morning depending on your pick location.

Walk: Natural Bridge Circuit
Duration: approx. 1 hour
Distance: 1.4 kilometres
Grading*: Grade 2

Notes: Mostly paved surface. 150 stairs over the course of the walk. This walk is NOT suitable for people with mobility issues. An easier alternative route can be taken to the waterfall but is susceptible to weather and access can be blocked. If you have concerns, please contact us via email or phone 24 hours prior to the tour to discuss.

Walk: Purling Brook Falls Lookouts
Duration: 25 minutes
Distance: 400 meters
Grading*: Grade 3
Notes: Short walk to two lookout points. There are several steps, however the path is paved, and the gradient is easy. Grading of 3 is specific to the whole 2-hour circuit which we are NOT doing.

Walk: Best Of All Lookout
Duration: 30 minutes
Distance: 700 meters
Grading*: Grade 2

Notes: Sealed track with a few short and steep inclines. Not suitable for prams and strollers or those with mobility issues. 2 steps onto viewing platform.

Walk: Canyon Lookout

Duration: 10 minutes
Distance: 100 meters
Grading*: Grade 1

Notes: Viewing 3 waterfalls at this location only involves a short easy walk from carpark to viewpoint.
 

*Key to track standards:

Class 1/Grade 1 Track (Australian Standards):
• Wheelchair-accessible track with handrails at lookout.

Class 2/Grade 2 Track (Australian Standards):
• Easy level track, suitable for all fitness levels—no previous bushwalking experience necessary.
• All junctions sign-posted and may include interpretive signs.

Class 3/Grade 3 Track (Australian Standards):
• Distinct tracks with junctions’ sign-posted, rough track surfaces with some exposed roots and rocks.
• Variable in width; muddy sections, steep grades and steps may be encountered.
• May be partially overgrown; hazards such as fallen trees and rockfalls may be present.
• Caution needed at creek crossings, cliff edges and naturally occurring lookouts.
• Reasonable level of fitness required, and ankle-supporting footwear recommended.